Steven Van Belleghem, Speaker | Customer Experience, Author

Steven Van Belleghem

Unlock the expertise and insights from your customer with Steven Van Belleghem, Customer Experience Expert, author of ‘The Offer You Can't Refuse’.

Steven Van Belleghem | Speaker Biography

Renowned author of CX bestsellers

Advocate for long-term customer relationships

Expert opinions in Forbes, WARC, The Guardian

Steven Ven Bellegham envisions a future where companies prioritize long-term customer relationships. He advocates for common sense, new technologies, an empathetic human touch, and social responsibility. Steven is deeply passionate about sharing the recipe for consistently winning the hearts and business of customers.

He's written multiple international bestsellers, such as 'The Conversation Manager', 'When Digital Becomes Human', 'Customers the Day after Tomorrow', and 'The Offer You Can't Refuse'. His expert opinions are frequently featured in media outlets like Forbes, Warc, and The Guardian.

Steven is the key to unlocking success if you seek to understand the future of customer experience and how to implement it within your business.

Why you should book Steven Van Belleghem for a PepTalk

Steven Van Belleghem ensures your team gains cutting-edge insights into customer experience, empowering them with strategies for building lasting customer relationships. Learn from a best-selling author how to leverage technology, empathy, and social responsibility to stay ahead. Transform your business approach and secure your future success.

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’s Featured Sessions

The Offer You Can’t Refuse

Internal and external environmental causes are on everyone's agenda. Organisations aspire to advance these initiatives, and employees have come to expect it. Truth, myths, risk, responsibility, hope and opportunity are six words to explain the plastic crisis and our legacy in fixing it. Join Sian Sutherland, Co-Founder of A Plastic Planet, as she provides her unique expert perspective on how we can be the catalyst for change at speed and scale to help the world turn off the plastic tap.

Customers The Day After Tomorrow

Winning customers in a world of AI, bots and automation. We’re entering phase 3 of digitalization. This is a world of automation, bots and Artificial Intelligence. The benefits to customers will be HUGE. Customers will enjoy a world of faster than real-time customer service. A world with hyper-personalized offerings. And a world with the most seamless user interfaces ever. In his latest book and keynote, Steven helps companies to achieve these customer benefits in this new digital phase. He discusses three investment axes to achieve the perfect customer experience. This keynote is a breathtaking story of how the latest technologies can help to win the heart and business of your customers. It shows you how you can leverage data to improve experiences. It discusses the latest new customer interfaces. It contains strategies for companies to fight the digital commodity magnet. And finally, it shows you how you can augment employee intelligence levels.

When Digital Becomes Human

About the transformation of customer relationships. There is an urgent need for an extreme transformation of the customer relationship. Customers live in a world of self-service, big data, customer automation and the integration of the online & offline world. Failing to implement the digital relationship puts your company’s future on the line. A successful digital transformation is key, but it will not be enough. Due to the digital evolution, your customer relations need to change on a human level as well. The key challenges in this regard are both numerous and interesting: finding a balance in the relationship between man and machine, outlining the role of the human touch and using the power to connect people with people to maximum advantage. Steven guides you through his famous story ’when digital becomes human’. It’s a narrative about the combination of the digital and the human transformation in your customer strategy. This story takes you on a journey to the future. It is provocative, exciting and scary at the same time. Enjoy this amazing ride!